Applied Software Inc. also known as MagView, is a growing proprietary health software company that has a stable track record of growth in its niche market. We deliver high quality software solutions to hospitals, cancer centers, and breast centers across the nation that helps to save lives. This is an opportunity to join a growing dynamic & diverse team in a fast-paced environment. We promote from within and are looking for individuals to go on to become product managers, developers, and engineers from this position. As such, the talented individuals we are looking for will need to be a great communicator, display excellent technical skills, be detail oriented, and be able to learn quickly.
Technical Support Engineer Internship
Our internships are open to undergraduate students, graduate students or recent graduates. This job posting is for the summer 2024 period, with flexible starting dates between May and June. The position is a full time 40 hour week (Monday – Friday), on-site in our Fulton, Maryland location. We are a growing company and are always looking for bright, hard-working talent. We also have a track record of hiring successful interns for permanent full time positions. If you’re looking for a full-time job, this is a fantastic opportunity to get ahead of the competition!
Qualifications:
- Juggle multiple responsibilities in a dynamic environment.
- Must be able to learn quickly and adapt to changing priorities.
- Must have strong analytical skills.
- Experience with computer programming is a plus.
- Experience using SQL is required.
- Excellent customer service / communication skills required
Responsibilities:
- Monitor customer system dashboard health alerts and respond to critical alerts.
- Connect to customer systems and take appropriate corrective action based on documented problem resolution articles.
- Escalate quickly for assistance on critical time sensitive incidents.
- Execute documented procedures to proactively address known issues for multiple customers.
- Identify trends in daily events and contribute to knowledge base documentation for corrective actions.
Compensation:
- Internships with MagView are paid on an hourly basis commensurate with professional and academic experience.