CAI (Cicatelli Associates Inc.) is seeking a highly skilled and motivated individual for the full-time position of IT Operations Administrator. The IT Operations Administrator works under the direction and supervision of CAI’s IT Director to support the business management, administrative coordination, and implementation of a variety of functions within CAI’s IT Department. This position is based in CAI’s NYC office. Responsibilities and tasks of the IT Operations Administrator are as follows:  ·      Facilitate, document, and implement policies and procedures for CAI’s IT Department ·      Monitor “Helpdesk” logs to help prioritize response strategy ·      Oversee and track IT inventory and expenditures, including:o  Pre-purchase investigationo  Vendor contract negotiations: compare pricing and vendor bids with department’s budget, determine which vendors offer the most advantageous terms, and negotiate rates with those vendors.o  Purchase orderso  Order tracking / data entryo  Receiving and packing slipso  Contract review and trackingo  Maintain inventoryo  Organize and manage IT expenses using Intacct, including AmEx purchases, reconciling expenses on a monthly basis·      Keep up-to-date and current via research and personal learning on topics relevant to the administration and coordination of the IT Department, and for the technology needed for projects.·      With support from IT colleagues, troubleshoot, prioritize and address IT challenges among project teams. ·      Perform other duties as necessary/assigned  Qualifications Professional experience with:·      Samanage (SolarWinds) Service Desk, Microsoft Office (including Teams and Sharepoint), and Zoom (or similar software)·      Workflow assessments and processing documenting·      Developing technical reference materials·      Document control and paper/e-document managementTo perform this job successfully, the employee in this position should demonstrate the following: ·      Ability to prioritize and handle multiple competing priorities at once·      Strong written and verbal communication skills, with the ability to communicate with team members, management personnel, and end users throughout the organization·      Excellent problem-solving skills, especially when it comes to understanding business service requirements at a high levelHOW TO APPLY:CAI offers a competitive salary with excellent benefits and working conditions. For immediate consideration, email your cover letter (including salary range interest) and resume with the subject line IT Operations Administrator to employment@caiglobal.org