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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
Under broad supervision, managing, supporting, and optimizing Georgia Department of Public Health’s electronic health record (EHR), and all affiliated applications interfacing with the EHR. This individual will ensure the EHR system’s integrity, security, and functionality to support clinical and operational workflows. The role requires a blend of technical, healthcare, and administrative expertise to maintain compliance with the regulatory standards and improve system efficiency.
Job Responsibilities:
- Responsible for all phases of database management, design, and administration of Georgia Department of Public Health’s EHR system.
- Monitor system backups, updates, and patches to ensure the system is secure and up-to-date.
- Collaborate with IT staff, clinical departments, and external vendors to resolve technical issues and ensure seamless system integration.
- Collaborate with clinical and administrative teams to customize workflows within the EHR to meet the needs of the programs within Georgia Department of Public Health.
- Identify opportunities for EHR system improvements to enhance clinical efficiency and client care outcomes.
- Create and optimize EHR reports to streamline documentation and data retrieval processes.
- Creates, maintains, and updates, in conjunction with the EHR Trainer, an issue knowledgebase to document technical support issues and associated resolution approaches as part of proactive approaches to problem management.
- Attends and/or participates in relevant vendor trainings and/or user community meetings within the EHR.
- Develop and implement policies and procedures for the The EHR system, such as user access, data entry, documentation, and workflow.
- Ensure the EHR system complies with all relevant regulations and standards, including HIPAA, HITECH, and other applicable behavioral health or substance abuse recovery standards.
- Monitor system security and privacy protocols to safeguard client data and ensure adherence to privacy and confidentiality regulations.
- Other designated or related duties
Minimum Qualifications:
High school diploma/GED and two (2) years of experience at the lower level Systems Administrator 2 (ITP041) or position equivalent.
Additional Information:
Preferred Qualifications:
- Strong preference for Bachelor’s degree in Information Technology
- Experience in administrating relational databases like Oracle and DBM’s like SQL and cloud platforms like AWS, Azure and GCP (2 years preferred)
- Experience with remote support of several facilities and users
- Proficiency in HIPPA standards and HL7 language.
- Intermediate to advanced knowledge of SQL querying
- Familiarity with interface engines such as Qvera, Iguana, Bridges.
- Familiarity with SAN, IIS, Azure and AWS (preferred).
- Experience with numerous Microsoft administrative applications such as Active Directory, Azure Active Directory, Office 365, DNS, DHCP, IIS, etc.
- Experience in roles requiring explaining technical issues to non-technical stakeholders effectively.
- Experience installing, configuring and managing networks is preferred.
- Familiarity with data aggregation tools and/or crystal reports.
- Proficiency with ticketing systems like Jira and Ivanti for issue tracking and ticket management.
- Strong understanding of IT security tools and protocols.