This position acts as Tier 1 support for the Dealers
– 2 or more years of understanding of computer technology, methodology, and/or full life-cycle development
– 2 or more years of foundational technical aptitude related to applications development environment, database, data management and/or infrastructure capabilities and constraints in order to understand and resolve technical impediments
– 1 or more years of proven experience troubleshooting technical and business process related issues, ability to identify recurring or repetitive issues and drive issues to resolution.
– Proven experience working in a service desk or customer call center environment, with a strong focus on continuous customer service / customer experience improvement
– Recent college graduates will be considered if their field of study was IT