At Playbook we believe that everyone deserves the ability to get ahead with incredible sports & academic programs. Through our best in class technology and proprietary processes we are able to change the way that enriching programs are created and managed so that they are offered to every student in the world. You can research us further at callplaybook.com
We have an amazing list of customers and partners including 100’s of Schools, Google, Amazon, Facebook, and all of New York’s 10 biggest financial institutions. We also have established partnerships with star athletes including Kristaps Porzingis, Didi Gregorius, and over 30 other professional athletes who we embody our values and support our mission.
Part Time Customer Success Associate – Playbook is looking for a Part Time Customer Success Associate to join our team in Hoboken. The goal of the Customer Success Associate is to ensure our customers’ success with our product, and use that to strive to continually grow the value our business provides.
The Customer Success Associate will be expected to deliver superior support services to the client, by reinforcing our customers’ success and differentiating us from our competitors. He/she will deliver positive change to improve service levels, increase customer satisfaction, reduce resolution times and ultimately contribute to increasing customer retention and revenue growth all while having an eye for continuous improvement.
- Onboarding existing clients to new software platform
- Handle support requests from customers
- Help ensure smooth operations and customer feedback
- Documenting issues
- Writing to customers
What we’re looking for:
- Good on phone and screen-shares
- Talking to clients
- Technically competent
- Problem solving and troubleshooting
- Quick learner