OverviewThis position is a working student internship and will work part time. This position, provides the opportunity to work side-by-side with our team providing technical support for our award-winning K-12 software systems. Join a Silver Stevies Award Winning SaaS Company for “Services Team” and “Customer Service and Contact Center” in the Front–Line Customer Service Team of the Year – Technology Industries category. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction, while providing invaluable corporate experience. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will route cases for our eFinancePlus product line, interact with customers via telephone and written internet based communication.This position is remote and open to students in the United States.ResponsibilitiesEssential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologiesRecognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate teamLogs and tracks calls using problem management database and maintains history records and related problem documentationPrepares standard statistical reports, such as help desk incident reportsConsults with programmers to explain software errors or to recommend changes to programsMay test software and hardware to evaluate ease of use and whether product will aid user in performing workAll other duties as assignedQualificationsTo be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.Qualifications include:0-2 years’ prior experience in a technical support roleProficient in Microsoft Office suiteSalesforce experience preferredPrior CRM experience preferredStrong attention to detail and time managementStrong oral and written communication skillsStrong customer service and conflict resolution skillsAbility to handle a heavy workload and multiple projects with frequent interruptions and schedule changesWorking toward bachelor’s degree (computer science or business preferred) or recent graduateEEO CommitmentPowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing email@example.com.