About the role.The Member Advocate opportunity is a dynamic role immersed in customer interaction, designed to provide outstanding member service while being challenged to meet our high standards of responsiveness, accuracy, efficiency, exceptional service and regulatory compliance.Visit our website to learn more about the role of a Member Advocate:http://www.pureinsurance.com/high-net-worth-insurance/insurance-services/member-advocateMember Advocates take part in a paid, comprehensive, & team-oriented training program beginning in the summer at our White Plains, NY headquarters to gain a strong foundation in high net worth property and casualty insurance—this includes learning about PURE products, solutions, and the successful practices that shape our organization and differentiate us from our competitors. Upon completion, Member Advocates obtain state licenses and designations.What you’ll do. Being the first notice of loss for a claim assignment from our valued membersDetermining coverage, damages reserve and resolving claims while managing vendor activities appropriately in a timely mannerCollaborating with your colleagues to ensure efficient and quality customer interactions resulting in high member and agent satisfactionHandling and resolving selected first and third party claims and responding to inquiries involving members, agents and vendorsProcessing transactions in claim and policy administration systems & inputting claim data for reporting purposesBeing challenged on assignments that may require a quick turnaroundAttending trainings and workshops to further develop yourself both personally and professionally in your Insurance careerQuickly responding to member and agent inquiries via telephone, email and mail, making it easy to do business with usReceiving messages of immense gratitude from members who had a seamless and wonderful experience as a result of your workGoing home feeling that you are helping our members become more resilient in their time of need and playing an active role in ensuring they return to normalcyPlaying a game of ping pong in our café, doing yoga on the roof led by a PURE coworker certified in instruction through our passion courses, volunteering with your team in our communityKnowing your efforts are truly valued and appreciatedWhat we’re looking for. You are entrepreneurial, persistent, and capable of prioritizing multiple tasksYou have great listening & communication skills through both phone and emailYou demonstrate integrity, empathy, urgency and can quickly establish trust & credibilityYou are passionate about customer serviceYou can work independently but thrive in a collaborative atmosphere exhibiting team spirit & enthusiasmYou have an established and strong academic, professional, and recreational profile that demonstrates the ability to work in a fast paced environment where multitasking and organizational skills are requiredYou are interested in a fast-growing and innovative insurance carrier that specializes in the high net worth market