As a recognized leader in the SIEM industry, Securonix helps some of largest organizations globallydetect sophisticated cyberattacks and rapidly respond to these attacks within minutes. With theSecuronix SNYPR platform, organizations can collect billions of events each day and analyze themin near real time to detect advanced persistent threats (APTs), insider threats, privilege accountmisuses and online fraud.  Securonix pioneered the User and Entity Behavior Analytics (UEBA) market and holds patents in theuse of behavioral algorithms to detect malicious activities. The Securonix SNYPR platform is built onbig data Hadoop technologies and is infinitely scalable. Our platform is used by some of the largestorganizations in the financial, healthcare, pharmaceutical, manufacturing, energy and governmentsectors.  Summary: Become a Level 2 / Cloud Service Engineer with one of the fastest growing security companies inthe world. Join us and collaborate on building a cutting-edge technology to combat cyber threats.Become part of a truly innovative enterprise that has pioneered the use of machine learningalgorithms to detect advanced threats.  Primary responsibilities include troubleshooting, diagnosing and fixing production software issues,developing tools, automations and monitoring solutions, performing software maintenance andconfiguration, implementing the fix for internally developed code (Python, JAVA), updating, trackingand resolving technical challenges and improving operational excellence and readiness of thesystems.You should be detail oriented, have superior verbal and written communication skills, strongorganizational skills, able to juggle multiple tasks at once, able to work independently and maintainprofessionalism under pressure. You are able to identify problems before they happen andimplement solutions that detect and prevent outages. You have ability to accurately prioritize issues,make sound judgments, work to improve the customer experience, and get the right things donequickly and accurately. What you’ll do:  Provide production support for applications and infrastructure. Develop a deep understanding of the Securonix Snypr application. Use a strong sense of urgency in issue resolution. Provide Tier 2 level support: research, diagnose and resolve complex technical issues withour application. Troubleshoot technical issues to establish the root cause of problems andform a solution or workaround. Interact with Development, QA and Operations teams. Help drive strategic improvements in systems, processes and operations teams. Prepare RCA documents and participate in Post Implementation Review and ProblemManagement processes. Prioritize and manage assigned support tickets while adhering to department service levelagreements. Maintain positive attitude and advocate for the customer through product issue resolution. Manage customers’ expectations and experience in a way that results in high customersatisfaction. Develop and maintain technical expertise in assigned areas of product functionality andutilize that expertise effectively to help customers. Reproduce customer issues and if necessary, file bug tickets, escalate cases to engineeringand provide necessary documentation. Work to improve data processes such as parsing, analysis, standardization and enrichment Work with internal and external organizations such as Development, QA and Operationsteams. Work directly with customers to resolve P1 ,P2 issues. Document SOPs / KBs articles with a focus on “shift left” to our L1 team of repeatableincident triage and resolution processes. Help drive strategic improvements in systems, processes, and practices. Stay current on advancements in infrastructure landscape and influence adoption acrossenterprise. Consistently meet or exceed SLA obligations.  Who you are:  Bachelor’s degree in Computer Science, engineering, software engineering, or related field. experience in application technical support, development and operations. Experience with software development, infrastructure development, or development andoperations for data sciences. Experience with big data / any combination of the following – Hadoop, Kafka, EMR, Spark. Experience developing or working in Amazon Web Services (AWS) environments. Experience with Linux & Windows infrastructures Experience writing with SQL queries Experience in development languages like Go, JavaScript, PHP, Python, Perl, Ruby. Understanding of regular expressions (Regex) Proficiency in data profiling, cleansing, parsing, standardization, and data quality exceptionhandling and monitoring. Demonstrated experience in analyzing and interpreting complex data to provide resolutionfor data-related issues. Highly developed, process-oriented skills for troubleshooting and problem resolution. Experience in IT Service Management fundamentals – including Incident, Problem, &Change Management.experience using Service Management / ticketing tools. Ability to continually look to improve current processes, think outside the box and constantlyevaluate better ways of conducting business and providing value to our customers. Good interpersonal skills and communication with all levels of management. Experience engaging directly with B2B customers. Ability to fine tune your message for bothtechnical and business audiences. Strong written-communication skills. Able to multitask, prioritize, and manage time efficiently.Nice to Have Experience with CI/CD tools, Configuration Management, and/or experience with installing,configuring, and maintaining DevOps tools and technologies such as Confluence, JIRA,Bitbucket, Jenkins, Artifactory Knowledge of infrastructure and automation tools such as Ansible, Salt Stack, andTerraform. Experience participating in Scrum/Kanban, Agile workflow methodologies Experience with container and container management technologies (Docker, Packer,Kubernetes, Firecracker) Cyber Investigations and Operations experience. Experience supporting a SaaS Application. experience working with security data logs and use cases such as account misuse, dataexfiltration, insider threat Experience working for or delivering content on Splunk, AlienVault, Arcsight, Qradar, NITROESM Experience working with technologies such as firewall, VPN, intrusion detection tools,Malware tools, authentication tools, endpoint technologies, cloud security tools Understanding of IT security, risk, compliance, and privacy concepts and principles tosupport enterprise business goals and objectives.