Schedule: Monday – Friday (8 hours shifts; exact hours TBD based on needs of the position)Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement planSUMMARYThe IT Technician is responsible for responding to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software and other miscellaneous equipment. ESSENTIAL DUTIES AND RESPONSIBILITIESDiagnose and resolve technical hardware and software issues (network, printer, cameras, telephones and/or server support) – ask questions to determine nature of problemResponsible for setting up workstations with computers and necessary peripheral devicesResponsible for installing and configuring appropriate software and functions according to specificationsOffer daily operations and systems support to employees in person, via phone or emailTroubleshoot hardware and software issues in person, remotely and via phoneVerify functionality of hardware and software componentsFollow up with users to ensure resolution of issuesIdentify and escalate situations requiring urgent attentionInform management of recurring problemsLog all help desk interactions; Track and route problems and requests and document resolutionsRedirect problems to correct resourceResearch questions using available information resourcesStay current with system information, changes and updatesThis position will drive to our various locations to serve and assist QUALIFICATIONSBachelor’s Degree in Computer Science or related field preferredMinimum two (2) years of experience in troubleshooting and providing help desk supportMinimum two (2) years of experience in computer networks and systems maintenanceMinimum two (2) years customer service backgroundRequires a valid and clean driver license, auto insurance and reliable transportationAbility to meet deadlines and manage stress effectively in high-pressure situationsUnderstanding of IT principles and an ability to communicate technical concepts effectively to a varied audienceStrong sense of discretion and confidentiality requiredStrong experience in Microsoft SuiteWorking knowledge of fundamental operations of relevant software, hardware and other equipmentKEY COMPETANCIESAdaptabilityAttention to detailCustomer service orientationLearning skillsOral and written communication skillsPlanning and organizingProblem-solvingStress toleranceTeam interaction