Schedule: Monday – Friday (8 hours shifts; exact hours TBD based on needs of the position)

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan

SUMMARY

The IT Technician is responsible for responding to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The IT Technician is also responsible for providing technical assistance and support related to company-supported telephones, copiers, printers, computer systems, hardware, and software and other miscellaneous equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Diagnose and resolve technical hardware and software issues (network, printer, cameras, telephones and/or server support) – ask questions to determine nature of problem
2. Responsible for setting up workstations with computers and necessary peripheral devices
3. Responsible for installing and configuring appropriate software and functions according to specifications
4. Offer daily operations and systems support to employees in person, via phone or email
5. Troubleshoot hardware and software issues in person, remotely and via phone
6. Verify functionality of hardware and software components
7. Follow up with users to ensure resolution of issues
8. Identify and escalate situations requiring urgent attention
9. Inform management of recurring problems
10. Log all help desk interactions; Track and route problems and requests and document resolutions
11. Redirect problems to correct resource
12. Research questions using available information resources
13. Stay current with system information, changes and updates
14. This position will drive to our various locations to serve and assist

QUALIFICATIONS

1. Bachelor’s Degree in Computer Science or related field preferred
2. Minimum two (2) years of experience in troubleshooting and providing help desk support
3. Minimum two (2) years of experience in computer networks and systems maintenance
4. Minimum two (2) years customer service background
5. Requires a valid and clean driver license, auto insurance and reliable transportation
6. Ability to meet deadlines and manage stress effectively in high-pressure situations
7. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
8. Strong sense of discretion and confidentiality required
9. Strong experience in Microsoft Suite
10. Working knowledge of fundamental operations of relevant software, hardware and other equipment

KEY COMPETANCIES

1. Adaptability
2. Attention to detail
3. Customer service orientation
4. Learning skills
5. Oral and written communication skills
6. Planning and organizing
7. Problem-solving
8. Stress tolerance
9. Team interaction