Responsible for the consolidation and analysis of national Salvation Army statistics and supports the territories in the collection of these statistics. Serves as the primary resource for statistical data and informative reports for The Salvation Army National Headquarters. Provides reports to administration, territories, international headquarters and other departments as needed. Works to help move The Salvation Army in the collection of outcomes versus outputs. Is the primary contact at NHQ with the Indiana University staff working on the Human Needs Index.
Project Manager for the database setup and project planning for a national web-based statistical collection system that all US territories will use. Engages in continued improvement and ease of the system.
Trains end-users at NHQ and elsewhere in the system. Create and maintain written and online training manual and modules. Supports NHQ end users regarding statistical software related Service Desk tickets and troubleshooting issues, escalates issues when necessary. Facilitates training regarding logic model development, national statistical definitions and system, creation of program and services outcomes, outcome data acquisition, and implementation of measurement instruments.
Manages the list of projected software enhancements, from feasibility to approval to development to implementation. Tests software updates and new programming and works with software engineers to report and correct issues. Utilizes Power BI, SQL queries and Excel Spreadsheets to extract and analyze data.
Runs reports and conducts analysis of data as needed, including but not limited to preparation for visits to Capitol Hill and other meetings, requests from leadership or other NHQ departments, needs for grant reports, and for national groups meeting at NHQ. Responsible to provide annual statistical reports to various departments as needed, including International Headquarters, Resource Center, NCRD and Finance.
Researches external program services best practices and determines best way to qualitatively/quantitatively measure internal program services; compiles and reviews qualitative/quantitative measurements to evaluate program effectiveness.
Provides quarterly updates regarding community statistics, including demographic trends, poverty indices analysis, and the impact other human services organizations describe having on various identified community needs. Works with the Grants Manager and others on the development and collection of outcomes. Serves as a subject matter expert in this area and provides assistance as needed to the territories. Works with internal and outside agencies, such as NCRD and PR/Marketing/Thought Leadership Firm to make sure that communication of services and programs is accurate.
Creates collateral (graphs, tables, infographics) that can be used in marketing and informational material that helps to better share the work of The Salvation Army.
Presents at national, territorial, and divisional Social Services conferences, as well as at outside conferences as appropriate. Serves as an on-site peer reviewer auditing Salvation Army programs as requested by the Territories. Attends national conferences and conducts and participates in discussions, lectures, seminars, and workshops. Conducts and participates in discussions, lectures, seminars, and workshops as requested.
Knowledge and Experience:
Bachelor’s degree in social services, program evaluation, or related field; Master’s degree in business administration, statistics, social services and five years progressive experience collecting, analyzing and preparing reports related to statistics and/or outcome measures.
Knowledge of basic statistics. Ability to generate financial and statistical reports from computer data and in compliance with guidelines and established procedures. Excellent project manager skills, guiding a project through from start to finish. Ability to present a positive and professional image of The Salvation Army with demonstrated strong oral and written communication skills.
Extensive knowledge of Salvation Army programs. Ability to make sound, logical interpretations of Salvation Army guidelines, regulations, policies, and mission in order to represent the organization.
Ability to meet travel requirements, including domestic and international travel.
Valid driver’s license.