Role: Overnight Crisis Worker – Lifeline
Reports to: Crisis Services Manager of Lifeline Counselors
Hours: Full-Time (35-40 hours/week); We are hiring for the following shifts:
- Evenings (6:30pm-1a EST)
- Evenings/Nights (9:30pm-4a EST)
- Overnights (1:30am-8a EST)
The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.
Overview of the role
Our Crisis Workers do the work Trevor was founded to do: they pick up the phone when LGBTQ youth need someone to talk to. TrevorLifeline, the only national crisis intervention and suicide prevention lifeline for LGBTQ young people under 25, operates 24/7 through the hard work of our amazing Crisis Workers. In addition to providing direct crisis counseling, Crisis Workers are responsible for key administrative tasks required to provide high-quality, continuous crisis support.
Who you are
- Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.
- Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting.
- Clear Communicator. You are good with your words and others enjoy speaking with you. You communicate well in person and in writing. You understand that being a good communicator requires active listening.
- Experienced and grounded. You are someone who understands that suicide prevention work is difficult and sometimes taxing. You know how to employ positive self-care and coping skills to keep you strong and engaged.
- Organized and efficient. You know how to multi-task successfully. You know how to prioritize and can do so with minimal supervision.
- Empathetic. You care about the wellbeing of LGBTQ youth and respect those around you regardless of race, ethnic origin, gender, age, sexual orientation, gender identity and physical ability.
- Flexible. Our crisis intervention programs are 24/7, so we need life-savers who are willing and able to work late nights and early mornings. Coffee/tea lovers are welcome!
- Team player. You love collaborating. You dig learning from your peers. You’re great at getting/giving respectful and productive feedback from your supervisor and fellow co-workers.
- Upbeat and Fun. You are overflowing with positive energy and make people around feel happy just by being you. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.
What you’ll do
- Provide suicide prevention and crisis intervention counseling to LGBTQ young people nationwide via phone (at least 30 hours/week)
- Build trust and provide a safer space for youth to explore issues surrounding sexuality, gender identity, and suicidal ideation
- Work with contacts at risk for suicide, as well as provide support to fellow counselors
- Assist with abuse reporting, training, supporting counselors on-shift, protocol updates, and other administrative tasks, per the discretion of the Manager of Lifeline Counselors and Lifeline Associate(s)
- Successfully complete mandatory training
- Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
- Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery
- Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet stipend and reimbursement to outfit your work-from-home space!)
- Fun virtual office environment and passionate team
- The Trevor Project is an equal opportunity employer
- Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
- Must have a quiet space where you can take calls privately
- Must have reliable high-speed internet access (stipend provided)
We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered so please use your cover letter as an opportunity to convey why you want to be the next Lifeline Crisis Worker at The Trevor Project!