Tech Support – Intern ‘vTech Solution’ is a premier professional services company that delivers business and technology solutions through Managed IT Services and IT Staffing Services to the government and commercial sectors. With an unparalleled history of on-time performance, cost-control, and quality deliverables, vTech has provided the best of the best for 15 years for corporate, federal, state, and local government clients.vTech Solution Inc. is looking for a bright and dynamic applicant for Tech Support – Intern position. An Applicant will be responsible for acquisition of new client and managing current clients. We are looking for enthusiastic individuals with excellent communication skills. If you have a passion for Information Technology (IT), a desire to make a difference in the lives of people we are looking to achieve their dreams and want to have a real impact on the growth of a company, we would like to hear from you.Primary Responsibilities· Assist in configuring, installing, and supporting desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.· Assist in configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required.· Diagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.· Support desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.· Provide virtual assistance sessions such as Windows Remote Assistance.· Develop end-user documentation and instructions.· Track and update the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.· Re-image desktops and laptops, as needed, and deploy new equipment to end users.· Retrieve equipment from departures to be re-imaged, reassigned, and updated in inventory.· Perform diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers.Basic Qualifications:· Must be a Senior level student currently pursuing an undergraduate degree in Computer Science, Information Technology, Management Information Systems or related major.· Excellent oral and written communication skills.· Build effective working relationships with team members.· Must be able to prioritize and manage multiple tasks to meet aggressive deadlines.· Must have strong analytical, problem solving, and decision-making capabilities.· Must have the ability to work both independently and in a team environment.· Must be flexible to change and have the ability to work in a fast-paced environment.