Title: Patient Access Coordinator
Org Unit: PO Access Center
Exemption Status: Non-exempt
Under direction, the Patient Access Coordinator is responsible for the intake and triage of calls with the goal of facilitating timely scheduling of patient visits and procedures
- Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.
- Responsible for making, confirming and cancelling appointments for both new and existing patients.
- Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
- If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
- Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.
- If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.
- Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.
- Verifies insurance coverage prior to the patient’s appointment.
- Scans all related documentation into patient electronic medical records.
- Documents patient interactions and notes within the practice management system.
- If applicable, keeps abreast of new faculty members scheduling within scheduling system profiles.
- Provides suggestions and recommendations to improve workflows, communication and overall protocols.
- Participates in pilot programs.
- Under direction, may distribute work assignments staff.
- Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
- High School Diploma
Approximately 2 years of related experience
Knowledge, Skills and Abilities
- Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise “people skills”.
Working Conditions/Physical Demands
Standard office work; Requires long periods of time on the phone in a sitting position
Weill Cornell Medicine is a comprehensive academic medical center that’s committed to excellence in patient care, scientific discovery, and the education of future physicians in New York City and around the world. Our doctors and scientists-faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization-are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side’s scientific corridor, Weill Cornell Medicine’s powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients – the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.