L.F. Jennings is seeking a part-time IT Help Desk Intern for the Summer of 2024! As an IT intern for L.F. Jennings, you will be a part of the IT Help Desk team at our office located in Falls Church, VA. You will the wonderful opportunity to take part in an 8-to-10-week internship which will consist of projects, activities, and hands-on training. This is a great learning opportunity for the current student in Information Technology!
Duties/Responsibilities:
- Assists with installations and support of workstations, laptops, and network hardware.
- Set-up and upgrades computers, phones, and other accessories.
- Assists with basic help desk support.
- Assist with incident routing and ticket assignments.
- Receive and respond to user inquiries and requests via telephone, email, or in person contact.
Required Skills/Abilities:
- Self-motivated with a desire to learn and natural curiosity about technology.
- Ability to perform basic installation of desktop hardware and software.
- General knowledge of MS Office products, such as Word, Excel, PowerPoint, and Outlook.
- Ability to work independently in a fast-paced, learning, hands-on environment.
- Excellent Communication skills by telephone and interpersonal skills. Strong verbal and written communication skills.
- Strong customer service ability to interact with users with professionalism, composure and empathy and a desire to help others.
Internship Details:
- 8 – 10 weeks
- $20 per hour
- Part-time
- Possible opportunity for offer of full-time employment depending on performance during internship and business needs at that time.